Frequently asked questions

Shipping

How long will my products take to be delivered?

We send out all our products via first class delivery, so they should be with you within 2 -3 working days.

Returns

How long do I have to return my product if it is not right for me?

You have 30 days in which to return your purchase for a full refund. Please contact us to arrange this.

Product Questions

Dry Bags

Is a Dry Bag suitable for swimming between islands with towels etc. in? Distance is short but the water is deep?

Yes. The Dry Bag is a robust bag. Just be careful to seal it properly and leave some air in it for added buoyancy.

Can I still use my touchscreen on my smartphone when it's inside the Dry Bag?

Yes. Your smartphone works perfectly and is still touch-sensitive when in the phone dry bag.

What are the dimensions of the Dry Bag?

10 Liter bag: 55 cm long x 30 cm wide (21.75 inches x 11.75 inches) when laid flat.

20 Liter bag: 70 cm long x 36 cm wide (27.25 inches x 14.25 inches) when laid flat.

What are the height and diameter of the 10 Liter bag when full? (e.g. it needs to fit inside a kayak compartment with 10

The diameter of the Dry Bag when full is 7 inches. The height when folded down 3 times is 16.5 inches.

Do the Dry Bags float?

Yes. Depending on what you have in it, it is buoyant. The 10L Dry Bags stay afloat for 20 minutes in rough water and all the contents inside remain dry.

What are 10L and 20L?

The L stands for Liters. 10 Liter’s is about 10 qts (quarts) or 2.5 gallons, 20 L is about 20 qts or 5 gallons. The L refers to liters from the metric system.

How much does a 10L Dry Bag hold vs a 20L Dry Bag?

The 20 L Dry Bag holds twice as much as the 10 L Dry Bag. E.g. you can fit all of a child’s clothes, shoes and a beach towel in a 10 Liter Dry Bag, and use a 20 L Dry Bag for the adult.

Can you fit a 3-season sleeping bag in the 10-Liter Dry Bag?

Yes. we have comfortably fit a quality Mountain Equipment 4-season sleeping bag into a 10 Liter Dry Bag.

Waterproof Phone Case

What is the maximum depth for the phone case?

The Phone Case has a waterproof rating of IPX8. This protects your device in water over 3 feet deep, up to a max. of 10 feet. This is for your stuff at the bottom of a pool or lake.

Can you still use your phone's touchscreen while it is in the waterproof case?

Yes. However, smartphone technology works from the electrical charge in your fingers skin and that charge in your fingers reduces when you have been in the water for a while.

What iPhone 6 or Samsung Galaxy does the Waterproof Phone Case fit?

The Waterproof Phone Case is 17.5 cm x 10 cm (175 mm x 100 MM). This will fit the following:

iPhone 6 (15.8 cm x 7.8 cm)
iPhone 6 Plus (5.8 cm x 7.8 cm)
Galaxy s6 (142mm by 70mm)

Club Discounts

Do you offer bulk buy discounts?

We are happy to offer a discount on orders over 10 units. Please contact us.

Trade Accounts

If you have a brick and mortar business and would like to stock our products then please contact us for more details.